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Topic: Key goals of utility regulation, traditional or performance-based, include reasonable, affordable rates, reliable service, customer service and satisfaction, and environmental performance. Identify and discuss any additional key goals for the electric utilities for which performance metrics should be developed.
Topic: How should performance with respect to specific goals be measured? Identify and discuss the areas of utility performance that should be measured and reported to the Commission, why they should be measured and their importance to the public interest.
Topic: Identify and discuss the extent to which those areas are currently measured or evaluated either by the utility or an independent third party and whether the current measurements or evaluations are sufficient to adequately evaluate the utility’s performance in those areas.
Topic: Discuss how each identified area of utility performance should be measured, and the extent to which they can be cost-effectively verified. Please include any examples of how those areas are currently measured by Xcel or by other utilities and discuss specific proposals – including specific metrics – for measuring Xcel’s performance in areas not already measured.
Topic: Identify and discuss areas of performance that would be aided by a study of achievable potential needed to establish performance targets.
Topic: Identify established metrics where it could be appropriate to move sooner on potential targets and incentives.