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Topic: Parties have filed comments in the docket on the definition of a complaint, and how the term is used in Minn. Rules 7810. Are there other definitions of complaint present in tariffs or other relevant documents? If the Commission clarifies the meaning of “complaint” how will that affect other telecommunications carriers? Further, what is the relevance of defining a complaint in this docket?
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Topic: Parties have filed comments in the docket on providing credits to customers in the earliest possible billing cycle. What is CenturyLink’s internal timeline on processing TAP applications so that it complies with the requirements of Minn. Stat. §237.70, subd. 7(c)’s requirement that it “provide telephone assistance plan credits against monthly charges in the earliest possible month following receipt of the application”?
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Topic: Are there other issues or concerns related to this matter?
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